FAQs

1. How do I place an order?

You can place an order directly through our website by selecting your product or service, choosing your options, and uploading your design if required.

For custom requests, bulk orders, or special events, you can:

We’ll guide you through the process and provide a quote if needed.

2. What is your turnaround time?

Our standard processing time is 24–48 business hours for most orders.

For events, space rentals, or custom projects, timing may vary depending on availability and order size. We recommend booking in advance to secure your preferred date.

3. Do you offer same-day or rush orders?

Yes, rush orders may be available depending on our production schedule.

Please contact us before placing your order to confirm availability. Additional rush fees may apply.

4. What file format should I upload for DTF or UV printing?

For best results, we recommend:

  • PNG format
  • Transparent background
  • 300 DPI resolution

We print your design exactly as submitted, so please ensure your file is properly sized and ready to print.

5. Do you check or edit my artwork before printing?

We do a basic file check to ensure your file can be printed, but we do not make design edits or corrections.

👉 What you upload is what will be printed.

If you need design help, please contact us before placing your order.

6. Do you offer wholesale or bulk pricing?

Yes, we offer wholesale pricing for bulk orders, including DTF transfers, UV DTF stickers, apparel, and more.

Use the Chat With Us feature or contact us directly for custom pricing based on your quantity.

7. Can I book your space for a private event?

Yes! Our studio is available for:

  • Baby showers
  • Birthday parties
  • DIY crafting events
  • Private group experiences

You can book directly through our Events page or contact us to check availability and package options.

8. What is included in your space rental?

Our space rental options may include:

  • Tables and chairs
  • Setup area for activities
  • Access to add-on equipment (ring lights, 360 booth, etc.)

Custom packages are available depending on your event needs. Contact us for details and pricing.

9. What is your refund or return policy?

Due to the custom nature of our products and services, all sales are final.

However, if there is an issue with your order (damage, defect, or incorrect item), please contact us within 48 hours of delivery with photos and your order details. We will review and work toward a resolution.

10. What happens if my package is lost or delayed?

Once your order is shipped, it becomes the responsibility of the shipping carrier.

If your package is lost or delayed:

  • Contact the carrier (UPS or selected provider) to file a claim
  • We will assist by providing shipment details and help follow up if needed

Still Have Questions?

We’re here to help.

📞 919-533-7944
📧 info@sassydamedesigns.com
💬 Use the Chat With Us feature for fast support

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

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